Yes to both, and you do it through the normal checkout. You do not need to phone or email us, and nothing has to be arranged in advance. Purchase order numbers There is a field at checkout for your purchase order number. Whatever you enter is stored with the order and…
FAQ Category: General information
Click and Collect
Our system online will allow “Click and collect” for any order. If this has been selected in error you may be able to order a shipping fee as a separate order online here. https://edisonlightglobes.com.au/shop/postage/postage-fee/ Uncollected orders will not be refunded if your order has been waiting for collection longer that…
Do you offer bulk discounts
Many of our hardware items — light globes, lamp shades, lamp holders and similar — have aquantity discount table shown on the product page. The table sets out the price at each quantity break. The discount applies automatically. Add the discount quantity to your cart and the reduced price is…
Warranty
Warranty All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised for domestic use we will issue a refund or a replacement. All incandescent vintage filament bulbs used in commercial applications are subject to a 3 month warranty. All…
Customs Charges
International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the…
Shipping Information
We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 1-4 weeks. Please check prior to ordering if you have a deadline. All product will ship from our workshop in Footscray, Melbourne, Australia All shipping…
Can I order out of stock items? What is ‘on backorder’?
From time to time we allow purchasing of items not in stock. If listed online as out of stock but backorders are enabled then we expect that the delay would not be significant. Where there will be a delay we do not allow backordering and instead we ask that you…
How can I track my shipment?
When we ship anything locally, interstate or overseas we create a tracking link that is available to you listed next to the order placed online. You will need to be logged in to your online account to see this. We also email tracking progress both from the shipper and our…
How do I place an order?
All orders are placed online via our webshop. Products can be added to your shopping cart. Once your order is complete you can ‘Proceed to Checkout’ where you will create an account with us. At the checkout you can choose your delivery and payment method. We accept the following payment…
Do you provide wholesale/trade prices?
Edison Light Globes is a web-based manufacturer/retailer. We do offer a trade discount to reseller customers. The following industries qualify. Architects Interior and Lighting Designers Retailers Electrical wholesalers. To apply for a trade discount you must register an online account with us and place all orders via our on-line…
Bathroom Lighting Requirements
We all know that water and electricity doesn’t mix. When your hands are wet for example, you have a far greater risk of shock. So how do you design good lighting and power into you bathroom? Here are a few things to consider before you get going on your project.…
How can I get a pro forma invoice or quote?
We have made it easy to generate an invoice for quoting purposes without actually proceeding with the order. The easiest way for you to do this is to go directly to the web site, register for an account, (the My Account tab in the top menu will allow you to…
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