Yes to both, and you do it through the normal checkout. You do not need to phone or email us, and nothing has to be arranged in advance. Purchase order numbers There is a field at checkout for your purchase order number. Whatever you enter is stored with the order and…
Archives: FAQs
Why can’t I buy a 40W, 60W or 100W globe any more?
Short answer: efficiency regulations phased out inefficient lamps, and 25 watts is now the maximum incandescent made. But you have not lost any light. A modern filament LED gives four to six times more light than the 25W incandescent it replaces, in the same vintage shapes — because watts were never a measure…
Click and Collect
Our system online will allow “Click and collect” for any order. If this has been selected in error you may be able to order a shipping fee as a separate order online here. https://edisonlightglobes.com.au/shop/postage/postage-fee/ Uncollected orders will not be refunded if your order has been waiting for collection longer that…
Lighting Pendant Anatomy
People are often confused with the terminology associated with Light Pendant Component Anatomy. There is a lot of technical jargon involved with light fittings which prompted us to write a post on light pendant component anatomy which lists the parts used and where they sit in relation to each other.…
Do you offer bulk discounts
Many of our hardware items — light globes, lamp shades, lamp holders and similar — have aquantity discount table shown on the product page. The table sets out the price at each quantity break. The discount applies automatically. Add the discount quantity to your cart and the reduced price is…
Billiard table lighting examples
We are often asked how to order lighting for various size billiard tables. This is a complex issue that relates to the table size and the room height as well as the specific requirement for lighting. If your lighting requirement is largely for decorative effect then a single 3 or…
Can low voltage LED strip lighting be dimmable?
Low voltage LED strip lighting is now a widely used component in domestic and industrial lighting systems. These products have been manufactured as a roll of single LED’s mounted to adhesive tape that can be attached to an aluminium extrusion to create lighting of almost any length. This type of…
Warranty
Warranty All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised for domestic use we will issue a refund or a replacement. All incandescent vintage filament bulbs used in commercial applications are subject to a 3 month warranty. All…
Customs Charges
International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the…
Shipping Information
We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 1-4 weeks. Please check prior to ordering if you have a deadline. All product will ship from our workshop in Footscray, Melbourne, Australia All shipping…
Can I order out of stock items? What is ‘on backorder’?
From time to time we allow purchasing of items not in stock. If listed online as out of stock but backorders are enabled then we expect that the delay would not be significant. Where there will be a delay we do not allow backordering and instead we ask that you…
How can I track my shipment?
When we ship anything locally, interstate or overseas we create a tracking link that is available to you listed next to the order placed online. You will need to be logged in to your online account to see this. We also email tracking progress both from the shipper and our…
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