We all know that water and electricity doesn’t mix. When your hands are wet for example, you have a far greater risk of shock. So how do you design good lighting and power into you bathroom? Here are a few things to consider before you get going on your project.

In Australia and New Zealand at least, a licenced electrician must carry out all domestic electrical installations. There are strict rules and regulations (AS/NZS3000) that must be followed, and wet areas such as bathrooms, laundries and kitchens require special attention. A good electrician will be able to guide you as to what is allowed in your situation, so get them involved early in the design process. (That goes for the plumber too.) If you are using a designer then they should be aware of requirements as well.

However, it is also beneficial to have some basic understanding of the rules and regulations regarding wet areas so that you can take a more informed approach. Please note this is not a how to guide, rather we are trying to demonstrate the need for you to employ qualified professionals early when designing and choosing fittings.   

ZONES:

When water is in close proximity to electricity, we generally agree it’s potentially a bad situation if you are there too. When there is some distance between water and electricity we feel safer. Zones are designed to define areas with precise measurements in an effort to keep you safe. In the wiring standards AS/NZS3000 bath, shower and fixed water container section, there are four zones. Each zone has its own rules on what can and cannot be installed.  

Zone 0: Best thought of as the area that may collect water such us the shower trough, a sink or bath. 
Zone 1: Usually adjacent to Zone 0, i.e, shower walls.
Zone 2: For showers, it is the area immediately outside the shower door area. For vanities and baths, it is the area surrounding the water containment.
Zone 3: An area outside of zone 2, usually thought of as the least restrictive.  

An obvious example on the use of zones is in Zone 0, power outlets are not permitted. You do not want a power point in the base of your shower!  

Another example is lighting in Zone 0. It is permitted, but it must be designed specifically for use in a bath or shower, be low voltage and have an IPX7 (Ingress Protection) rating. Lighting in Zone 1 requires IPX4, Zone 2 requires IPX4 OR double insulated OR low voltage OR be recessed into the ceiling, and Zone 3 has no IP rating requirements.  

This is why it’s difficult to answer the question “Can I use this light fitting in my Bathroom?” without all the details of where it’s being installed. You may want a wall light either side of a mirror. The position on the left may be permitted, the same light fitting on the right side may not be permitted as it is deemed to be inside a more restrictive zone.

A good designer and/or your electrician should be able to work these issues out before you start building.   A good approach might be to draw the plan and elevations of your new bathroom and ask your electrician or designer to mark out all of the zones represented in your design. Alternatively you can mark out your bare framed bathroom with a marker or masking tape. If your electrician is not too familiar with bathroom regulations, or you feel is being over cautious, send him to standard AS/NZS 3000 section 6.2.4..  

We can retrofit a number of our standard light fittings to 12V along with low voltage globes to suit. These will comply with Zone 2 requirements. Our range of standard light fittings are generally suitable for use in Zone 3.

More details here

Warranty

All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised for domestic use we will issue a refund or a replacement. All incandescent vintage filament bulbs used in commercial applications are subject to a 3 month warranty. All LED bulbs are subject to a 2 year warranty and 1 year if used in commercial applications. Warranties require all electrical work to be completed by a licensed electrician and all items to be checked and deemed compliant prior to installation by your electrician.

Please check your order carefully noting technical specifications. If we place the order on your behalf you should carefully check the Invoice/quote before payment so we can rectify any discrepancies prior to shipping.

Any product you return must be in the same condition you received it and in the original packaging. 

Incorrect items

If we have shipped the wrong item or you wish to return for a refund or replacement you can apply for a warranty on our website.  If you log in to our site there will be a list of your orders. These orders will have a warranty request button on each item if they are still listed as being purchased within the warranty period. Once your warranty period has elapsed the button will no longer be visible next to that order . If you wish you can contact support and make a request there.  Applying for a warranty online allows us to keep track of your request including shipping details.

Damage

For orders that arrive damaged we will repair or replace the product at our discretion. If items are damaged in transit we need to be notified within 7 days. Product delivered and subsequently stored for later opening will not be considered as damaged in transit.

We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 1-4 weeks. Please check prior to ordering if you have a deadline.

All shipping costs calculated by our web calculator are as accurate as possible and in some cases a handling/packing fee is added. If you are unhappy with the fee applied please contact us. All items ordered for Australian delivery are shipped by Australia Post, DHL, or Startrack. For international orders we use DHL Express and for selected countries International Post. International shipping requires a physical address. PO Boxes will not be accepted for international orders , DHL or Startrack.

When shipped, tracking codes are listed with your order on our website on “My Account” page. A signature is generally required for proof of delivery by you or an agent. You should choose this option if in doubt. If you allow “Authority to leave by default, neither Edison Light Globes nor the Courier Company will accept any responsibility for the continued safe custody of the goods or its security and no proof of delivery shall be required to be supplied. With an ‘Authority to Leave’ the risk for the goods passes to the purchaser (you) immediately upon delivery.

For the security of any delivery we strongly recommend a delivery address where someone is in attendance between the hours of 8:30am and 5:30pm Monday – Friday to sign for the goods.

Under some circumstances a delivery may not be possible via postal services due to local postal regulations either in Australia or your destination country. In these circumstances we will arrange a freight forwarder quote and send as a separate invoice.

International Air Freight via DHL includes the delivery service but not the cost of brokering your shipment through local customs offices, and it does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the duty calculator at Pitney Bowes

These taxes and duties will be collected prior to delivery and are not the responsibility of Edison Light Globes. Packages refused at the time of delivery will not be automatically refunded. In some instances we would need to pay tax to have a return take place. We reserve the right to withhold a charge for the value of goods, taxes and freight if return is arranged.

New Zealand

If you are importing into New Zealand you may need a Client Code. A client code is a unique number that identifies an importer and exporter. Client codes are only issued to New Zealand entities (such as registered New Zealand companies).  A client code is required as part of the import clearances for shipments in excess of NZ$1,000.

Currently, with shipments valued at more than NZ400 – the GST and duty is being captured on import.
If the shipment value is below NZ400 there is no GST or duty charged.
From 1 December that will change.

From 1 December 2019, the low value threshold will increase to $1,000 and in order to remove the unfair advantage that this will give to non-resident sellers over resident businesses, the NZ government will make non-resident businesses register for GST and charge GST at 15%. This applies to all sellers whose combined low value import sales sold to non-GST registered entities exceeds the registration threshold of NZ$60,000.

United Kingdom

From January 1 2021 import rules for the UK will change. Businesses in Europe will need to make customs declarations when moving goods between the UK and the EU. If European businesses have not completed the right customs processes their goods will not be able to cross the EU border.

Since we are not in the EU customs charges will continue as previously arranged.

How you will pay VAT and customs charges
Your order may be subject to VAT and other charges on arrival into your country from Australia.
• Our Parcel Delivery Service provider (DHL in most instances) delivering the order, will complete the relevant customs declarations, including where the product is manufactured. You will get a bill from your local customs authorities when the goods enter your country.
• For those customers who are not registered for VAT in their own country this bill will have to be paid before delivery can be made.
• For those customers that are registered for VAT in their own country that have a Duty Deferment Account, your customs authorities will be able to charge the duty and VAT charges to that account.

If you have an EORI number you can quote this with DHL at that time. See more info here

USA Shipping

We have recently added separate items listed as US shipped goods to the website. Look for these in the US Products link. All items listed on either website will ship DHL or International Post from our local office in Australia.

For shipments to the United States of America with a value of 2,500 USD or more, if the Recipient is a company Customs authorities require an Emplover Identification Number (EIN)

DHL International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details).

International Postal service does not include the cost of brokering customs charges. This must be achieved at the customers expense.

These taxes and duties will be collected at the time of delivery and are not the responsibility of Edison Light Globes Pty Ltd. Packages refused at the time of delivery will not be automatically refunded.  We reserve the right to charge for the value of goods, duties and freight if the receiver fails to accept these charges.

Europe

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Owner is available for any questions via the email address posted under the Owner’s information in this document.

In accordance with European law we also offer a data retrieval and data destruction system. If you need a copy of our data we have for your account you may email [email protected] to retrieve or remove.

How you will pay VAT and customs charges

Your order may be subject to VAT and other charges on arrival into your country from Australia.
• Our Parcel Delivery Service provider (DHL in most instances) delivering the order, will complete the relevant customs declarations, including where the product is manufactured. You will get a bill from your local customs authorities when the goods enter your country.
• For those customers who are not registered for VAT in their own country this bill will have to be paid before delivery can be made.
• For those customers that are registered for VAT in their own country that have a Duty Deferment Account, your customs authorities will be able to charge the duty and VAT charges to that account.

As of July 1, 2021, the European Union (EU) requires sellers selling goods online with a value of 150 EUR or less to EU consumers to charge VAT. From July 1 2021 our web based system will start to charge VAT and pass this on to DHL whilst preparing shipment.

Germany

Due to German import requirements it is not always possible for us to clear customs regulations. All items require compliance marking not just on the packaging but also on the actual item inside the packaging. Since we are building decorative lighting and decorative bulbs this is not something we have designed into the products. All other country importers do not require this for customs. It seems with Fedex shipping we can upload CE certification and eventually orders will clear. Please ask if you are in doubt.

Kuwait

Due to Kuwaiti import requirements it is not always possible for us to clear customs regulations. There is a documentation requirement that at times makes import into Kuwait an impossible task. If we need to pay for local Chamber of Commerce documentation there will be a $100 extra fee involved

Brazil

Due to Brazilian import requirements it is not always possible for us to clear customs regulations. A Tax ID number is required when importing into Brazil from Australia. This should be entered into the TAX ID section on the checkout form.

Click and Collect

Click and Collect from our warehouse is available between 8.30am and 6.00pm weekdays once you have been notified by email that your order is complete.
152 Cowper Street
Footscray Vic
Australia
3011

If you require a quote as part of your tender application to supply our product where it has been specified by a designer or architect, email [email protected] including as much detail as possible.

At times the specifications lack technical detail. It is important for us to work out the requirements technically so that items quoted will be correct for the job. If we require more information it will be up to you to liaise with the designer.

We will ship to just about any location and our checkout system will quote for almost all cart items. The system may fail however if your cart has a large number of heavy items.

Most of the time errors occur due to incomplete or inaccurate billing and/or shipping address details entered on the checkout page. Please ensure all details are correctly filled out including accurate postcodes.

International customers will not be able to ship to a PO Box address due to security implications. Post codes/zip codes are required for all shipping locations for the calculations to work.

By creating an online account prior to ordering you may avoid these errors at checkout.

All orders and payment details will remain listed on the account page and will remain visible so long as you are logged in. The orders also contain tracking information for previous orders.

All orders are placed online via our webshop. Products can be added to your shopping cart. Once your order is complete you can ‘Proceed to Checkout’ where you will create an account with us. At the checkout you can choose your delivery and payment method. We accept the following payment methods; Visa, Mastercard, AMEX, UCB, PayPal and Bank Transfer. All orders must be paid in full before they will be processed. We do not take part payments and will not hold stock.

We try to keep our stock levels on our website as accurate as we can. When you click in to view a product you will see if it is currently in stock.  With globes it will show you the number we have in stock, everything else will tell you if it is in or out of stock.  

Where there are options that need to be selected (e.g. finish or shade type), these will need to be chosen before availability is shown.

If a product is out of stock and is a continuing range you may wish to email us so that you will be notified once it is back in stock.

When we ship anything locally, interstate or overseas we create a tracking link that is available to you listed next to the order placed online. You will need to be logged in to your online account to see this.

We also email tracking progress both from the shipper and our internal system.

Tracking progress is also sent as SMS where a mobile phone number has been provided with the order.

We have made it easy to generate an invoice for quoting purposes without actually proceeding with the order.

The easiest way for you to do this is to go directly to the web site, register for an account, (the My Account tab in the top menu will allow you to register.) Then decide which of the products best suites your needs. Make sure you are ordering the correct fitting type, E27 or B22 and the wattage required. Also bear in mind that there are quantity discounts automatically applied that will affect pricing.

Once you have finalised your selection proceed to checkout and fill in the delivery details so the system can generate a shipping quote. Then choose Pro Forma Invoice/Quote and Place Order. This will generate an invoice so that we can then check stocks and email a pdf.

If required you can generate your Purchase Order based on this quote. You may then log in to our site to make payment or arrange a Bank Transfer. We will not proceed with the order until funds have been transferred/paid in full. If you decide not to go ahead with the order we will simply delete it from our system. Quotes will be valid for 30 Days.

Edison Light Globes is a web-based manufacturer/retailer. We do offer a trade discount to reseller customers.  The following industries qualify.

• Architects
• Interior and Lighting Designers
• Retailers
• Electrical wholesalers.  

To apply for a trade discount you must register an online account with us and place all orders via our on-line store.

You can set up an account by registering on the ‘My Account’ Page.  Edit your billing and shipping details including your Business Name, Business Number and then email us at [email protected] with  your Username.  Once approved your login will then be converted to a trade account login for this username.

When you log into the website your discount will automatically be applied to the product prices. All orders should then be placed through the website with this login. You can also create your own quote online by adding your products to the shopping cart and then saving the order as a Proforma Invoice or Bank Transfer as payment option.

Please note any quotes provided by us over the phone or via email will not have the trade price applied.

The website ordering system can include your PO number and can supply a Pro Forma Invoice only as a quote if required.

We supply downloads for 2 dimensional drawings of our products. Globes, hardware and complete fittings have a downloads tab below product description and specifications tab.

Under this tab you can download pdf’s that contain intricate detail from a number of angles that should allow you to make allowance to our products dimensionally in your drawings.

A pdf is also available for product details as download listed at the bottom of the product page

International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the duty calculator at Freightos

These taxes and duties will be collected at the time of delivery and are not the responsibility of Edison Light Globes. Packages refused at the time of delivery will not be automatically refunded. If we incur shipping and customs charges on their return we reserve the right to deduct these charges from any refund.

From time to time we allow purchasing of items not in stock. If listed online as out of stock but backorders are enabled then we expect that the delay would not be significant.

Where there will be a delay we do not allow backordering and instead we ask that you email us for an expected delivery time.

We often have orders where small items or optional parts are out of stock. We may hold back the delivery until these items come into stock or we will part ship and send the backordered items as soon as they arrive in.

Generally we try to stock as many items as possible listed online and for some items we can list stock numbers.

For any outstanding items please contact us via the ticket system or email support quoting your invoice number.

We are currently re building the way we show discounts for bulk quantities.

At the moment these discounts are calculated and applied on the checkout page only. We will add “per product ” discount tables over time so that discounts are displayed prior to adding to cart.

We all know that water and electricity doesn’t mix. When your hands are wet for example, you have a far greater risk of shock. So how do you design good lighting and power into you bathroom? Here are a few things to consider before you get going on your project.

In Australia and New Zealand at least, a licenced electrician must carry out all domestic electrical installations. There are strict rules and regulations (AS/NZS3000) that must be followed, and wet areas such as bathrooms, laundries and kitchens require special attention. A good electrician will be able to guide you as to what is allowed in your situation, so get them involved early in the design process. (That goes for the plumber too.) If you are using a designer then they should be aware of requirements as well.

However, it is also beneficial to have some basic understanding of the rules and regulations regarding wet areas so that you can take a more informed approach. Please note this is not a how to guide, rather we are trying to demonstrate the need for you to employ qualified professionals early when designing and choosing fittings.   

ZONES:

When water is in close proximity to electricity, we generally agree it’s potentially a bad situation if you are there too. When there is some distance between water and electricity we feel safer. Zones are designed to define areas with precise measurements in an effort to keep you safe. In the wiring standards AS/NZS3000 bath, shower and fixed water container section, there are four zones. Each zone has its own rules on what can and cannot be installed.  

Zone 0: Best thought of as the area that may collect water such us the shower trough, a sink or bath. 
Zone 1: Usually adjacent to Zone 0, i.e, shower walls.
Zone 2: For showers, it is the area immediately outside the shower door area. For vanities and baths, it is the area surrounding the water containment.
Zone 3: An area outside of zone 2, usually thought of as the least restrictive.  

An obvious example on the use of zones is in Zone 0, power outlets are not permitted. You do not want a power point in the base of your shower!  

Another example is lighting in Zone 0. It is permitted, but it must be designed specifically for use in a bath or shower, be low voltage and have an IPX7 (Ingress Protection) rating. Lighting in Zone 1 requires IPX4, Zone 2 requires IPX4 OR double insulated OR low voltage OR be recessed into the ceiling, and Zone 3 has no IP rating requirements.  

This is why it’s difficult to answer the question “Can I use this light fitting in my Bathroom?” without all the details of where it’s being installed. You may want a wall light either side of a mirror. The position on the left may be permitted, the same light fitting on the right side may not be permitted as it is deemed to be inside a more restrictive zone.

A good designer and/or your electrician should be able to work these issues out before you start building.   A good approach might be to draw the plan and elevations of your new bathroom and ask your electrician or designer to mark out all of the zones represented in your design. Alternatively you can mark out your bare framed bathroom with a marker or masking tape. If your electrician is not too familiar with bathroom regulations, or you feel is being over cautious, send him to standard AS/NZS 3000 section 6.2.4..  

We can retrofit a number of our standard light fittings to 12V along with low voltage globes to suit. These will comply with Zone 2 requirements. Our range of standard light fittings are generally suitable for use in Zone 3.

More details here